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BiggerBooks: Products & Services

BiggerBooks offers a huge selection of used and new books. BiggerBooks sells best sellers, classics, texts books, eBooks and so much more. 

BiggerBooks offers numerous book categories:

BiggerBooks also sells:

BiggerBooks: Company Background

BiggerBooks is an American based business that was founded in 1999.

The Better Business Bureau has numerous alternative names for BiggerBooks:

  • A Book Company LLC 
  • ecampus
  • ecampus books
  •, Inc

BiggerBooks contact information:

  • Address: 2415 Palumbo Drive, Lexington, KY 40509, United States
  • Phone: 1-888-388-9909
  • Fax: 859-514-6814
BiggerBooks: Customer Feedback & Reviews

Customer reviews for BiggerBooks were mostly negative.

Positive customer reviews commented on:

  • Good selection

Negative customer reviews commented on:

  • Books not instock
  • Horrible customer service
  • Did not receive order
  • Damaged books

Some customer reviews were:

"I purchased a set of books to use for work from BiggerBooks. The package was delivered by the post office but apparently not to my house. After going round and round with BiggerBooks and the post office, neither would take responsibility for my order and I'm just out $52.93. Shame on me for not looking at their customer ratings before purchasing the books! But you can bet I won't be doing anymore business with them! ..."

"AWFUL! AWFUL! AWFUL! This company should be investigated for fraud! They will sell you books they do not have in stock. They will not tell you that, though. They will show the book is available and then claim to be unable to 'FIND' the book they just sold you. They wasted NO TIME in getting my money though. When I questioned them about it, they sent me an email telling me that THEY were canceling my order. I am turning them over to my attorney. A bunch of criminals....avoid them at all cost!"

"Of all the book ordering sites thus far my experience with was the worst. I called customer service and they basically had no idea when the book would ship. ..."

"Worst company ever. An attempt at calling them will result in 30minutes or more of waiting. If you try call back feature, the phone will ring once then hang up. Company handles customer service for multiple used textbook companies which all seem to be affiliated in some way. Emails receive no response. ..."

"The worst internet buying experience I've ever had. My dealings with the IRS have been far more timely and cordial than this experience. ..."

"Just as advertised and shipped very quickly."

BiggerBooks: Business Credibility & Trustworthiness

BiggerBooks is accredited with the Better Business Bureau under their alternative name,, and has a BBB rating of "A". They have been accredited with the Better Business Bureau since 2010. Over the last three years, there has been 259 complaints filed against with the Better Business Bureau; all the complaints have been closed to the Better Business Bureau’s satisfaction. The complaints filed against were:

  • 37 complaints were due to advertising/sales Issues
  • 55 complaints were due to delivery issues
  • 1 complaints was due to guarantee/warranty Issues
  • 116 complaints were due to problems with product/service
  • 50 complaints were due to billing and collections
BiggerBooks: Website Popularity & Google Ranking

BiggerBooks website popularity:

  • BiggerBooks has a worldwide Alexa traffic rating of 260,085 out of 30 million websites.
  • BiggerBooks has an American Alexa traffic rating of 231,462
  • BiggerBooks has a Google pagerank of six out of ten.
  • The BiggerBooks site receives around 48 unique visitors daily, which account for 135 daily page views.
  • About 35% of the visitors to the BiggerBooks site are American.
BiggerBooks: Social Media Presence

BiggerBooks social media presence:

  • BiggerBooks can be followed on Facebook; they have 287 likes on Facebook. BiggerBooks usually updates their Facebook page several times a month.
  • BiggerBooks can be followed on Twitter; they have 4443 followers on Twitter and have posted 4026 tweets. BiggerBooks usually tweets several times a month.
  • BiggerBooks offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
  • BiggerBooks has a blog customers can follow
BiggerBooks: Website Security & Safety

BiggerBooks is tested daily by McAfee Secure and uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the BiggerBooks site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days.

BiggerBooks: Pricing & Packages

BiggerBooks is a bit expensive. In a price comparison of three books, BiggerBooks was more expensive on all three books than their leading online competitor was. 

Frenchman's Creek by Du Maurier, Daphne - paperback

  • BiggerBooks $11.65
  • Leading competitor: $10.94

Fifty Shades of Grey Boxed Set

  • BiggerBooks $39.85
  • Leading competitor: $30.14

The Black Box, by Connelly, Michael - Hardcover

  • BiggerBooks $20.47
  • Leading competitor: $15.55
BiggerBooks: Shipping Rates & Policies

BiggerBooks shipping rates and policies:

  • BiggerBooks only ships throughout the United States
  • BiggerBooks ships to PO boxes and APO/FPO addresses.
  • Most orders are shipped within 2-3 days of the order being placed.

Shipping costs and options:

  • BiggerBooks offers free standard shipping on orders over $59
  • Shipping via the United States Postal Service costs $3 plus $0.99 per item.
  • Standard Shipping costs $4.24 plus $2.74 per item.
  • Two Day Shipping costs $11.00 plus $3.99 per item. Orders to Hawaii and Alaska cost an additional $10.00 
  • One Day Shipping costs $18.00 plus $6.99 per item. Orders to Hawaii and Alaska cost an additional $15.00 
BiggerBooks: Payment Methods Accepted

BiggerBooks accepts most major credit cards; they accept MasterCard, Visa, American Express, and Discover Card. BiggerBooks also accepts debit cards. In addition, BiggerBooks also accepts checks and money orders; BiggerBooks does not send orders until checks clear. BiggerBooks does not offer any alternative online payment methods like PayPal, Google Checkout or Amazon Payments. 

BiggerBooks: Returns, Refunds & Exchange Policy

BiggerBooks return/refund policy:

  • BiggerBooks offers a 30 day return policy
  • All returns must be in new unused condition and include all original packaging and paperwork.
  • Original shipping costs are non-refundable.
  • Customers are responsible for return shipping costs
  • BiggerBooks charges a 10% restocking fee.
  • Shrink-wrapped items cannot be returned if the wrapping is broken, unless the items are defective.
  • eBook cannot be returned.

To make a return:

  • Customers should visit to get a return label and a RMA.
  • The return should be securely packaged 
  • The return should be sent back via an insured trackable carrier
BiggerBooks: Product images & screenshots
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Get $5 off purchase of $95 @ BiggerBooks
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